Terms & Conditions

1Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website sudheerhospital.com ("Website") and the healthcare services offered by Sudheer Hospital ("Hospital", "we", "us", "our"). By accessing the Website, booking an appointment, or availing any service at the Hospital, you ("patient", "user", "you") agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please refrain from using the Website or our services.

2Eligibility & Use of Website

The Website is intended to provide general information about the Hospital, its departments, doctors, and facilities, and to facilitate appointment booking and patient login. You agree to use the Website only for lawful purposes and to provide accurate and current information when registering, booking appointments, or communicating with us.

3Appointments, OPD & Admission

• Appointments booked through the Website, phone, or in person are subject to doctor availability and may be rescheduled by the Hospital where necessary.
• Patients are advised to arrive at least 15–20 minutes prior to their scheduled appointment time with relevant identification and previous medical records, where applicable.
• Admission to the Hospital is subject to bed availability, the treating doctor's assessment, and completion of applicable registration and consent formalities.

4Medical Disclaimer

Content on the Website — including information about departments, treatments, doctors, and health topics — is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical consultation.

5Emergency Services

In case of a medical emergency, please call our emergency line directly or visit the nearest emergency room without delay. Do not rely on the Website, email, or online forms to seek urgent or emergency medical assistance, as these channels are not monitored on a real-time, 24/7 basis.

6Consent to Treatment

All medical procedures, diagnostic tests, and treatments are carried out only after obtaining appropriate informed consent from the patient or their legally authorised representative, in accordance with applicable medical and legal standards in India. Patients have the right to be informed about their diagnosis, proposed treatment, associated risks, and alternatives, and may seek clarification from their treating physician at any time before providing consent.

7Billing, Payments & Insurance

• Consultation, treatment, and admission charges are as per the Hospital's applicable tariff, which may be revised from time to time.
• Cashless or reimbursement claims through insurance providers or Third-Party Administrators (TPAs) are subject to the respective insurer/TPA's approval and terms, and the Hospital is not responsible for claim rejections by such third parties.
• Online payments made through the Website or linked payment gateways are processed by authorised third-party payment processors; the Hospital does not store your card or banking credentials.

8Patient & User Conduct

Patients, attendants, and Website users are expected to conduct themselves respectfully towards medical staff and other patients, comply with the Hospital's visiting hours and safety protocols, and refrain from any conduct that disrupts hospital operations or compromises patient safety. The Hospital reserves the right to deny non-emergency services to individuals who violate these standards.

9Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of Sudheer Hospital unless otherwise stated, and is protected under applicable Indian intellectual property laws. No content may be reproduced, distributed, or used commercially without our prior written consent.

10Third-Party Links

The Website may contain links to third-party websites (e.g., insurance partners, diagnostic labs) for your convenience. We do not control and are not responsible for the content, privacy practices, or reliability of such third-party websites.

11Limitation of Liability

While the Hospital strives to provide accurate information and high-quality care, we do not guarantee that the Website will be uninterrupted, error-free, or that all information is complete or current. To the extent permitted by applicable law, the Hospital shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the Website, except in cases of proven medical negligence, which shall be governed by applicable law and due process.

12Indemnification

You agree to indemnify and hold harmless Sudheer Hospital, its doctors, employees, and affiliates from any claims, losses, or damages arising from your misuse of the Website, provision of false information, or violation of these Terms.

13Grievance Redressal

Patients or users with a grievance regarding treatment, billing, or Website usage may raise their concern with our Patient Relations / Grievance Officer, who will endeavour to resolve the matter in a timely and fair manner.

14Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Nellore.

15Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, regulatory requirements, or operational policies. The "Last updated" date above reflects the most recent revision. Continued use of the Website or our services after changes are posted constitutes acceptance of the updated Terms.

16Contact Us

For any questions regarding these Terms & Conditions, please contact us: